• Submit a Problem Ticket
• Submit a Service Request
• Check Status of Problem Ticket
• Check Status of Service Request
• Help Desk Instructions
• Remote Assistance

Every Problem Ticket and Service Request is assigned a priority. Here are details on the priority levels.

• Standard - Most tickets are standard priority. These should be resolved in 5 business days.
• Medium - Medium tickets should be resolved in 3 business days.
• High - For same day resolution, these tickets should be resolved in 8 hours.
• Urgent - For patient care issues, Urgent tickets are responded to immediately and resolved in 4 hours.
  It is recommended Urgent issues be called into Service Desk.

If you feel your ticket should be a certain priority, note that in the case description.

Note: Before requesting a High or Urgent priority, remember that these priorities are resolved for patient care and major financial impact.